FAQs

Frequently Asked Questions

• [ Purchase Method ] How can I buy custom promotional keychains?
  A: You can place an order on our website anytime and anywhere, and use our fast and professional online quotation system and design system, everything will be very smooth and fast.
• [ Minimum Quantity ] What are your minimum order quantities for custom keychains?
  A: If you buy keychains with a 100% Custom tag, there is no minimum order amount, and you can order one piece; if you buy a fast-functioning keychain, the minimum order quantity varies based on the product.
• [ Free Design Support ] Can I get free design support for my custom keychains?
  A: Of course, even if you only have an idea, we can transform it into a design because we have a skilled design team to assist you.
• [ Blank Products ] Do you offer blank products?
  A: Yes! On our product introduction page, customers can view the options and prices for blank products. If you cannot find the alternative, please get in touch with our customer care.
• [ Artwork Proof ] How to get artwork proof?
  A: We will send a digital proof to your email address, and once the proof is approved, we will put the custom keychains into production.
• [ Free Charge for the Design ] Do you need to charge for the design of custom promotional keychains?
  A: We have super rich experience in promotional product design, the most important thing is that our talented designers can serve you for free until you are 100% satisfied with the product design.
• [ Artwork Format ] What format of artwork do I need to provide for my personalized keychains?
  A: These artwork formats are all available: EPS, AI, PDF, JPG, JPEG, GIF, PNG, BMP, and TIF.
• [ Reducibility ] I am worried that the actual custom products we received do not match the original artwork. Do you guarantee the design of my custom keychains?
  A: Don’t worry about this issue. Because we have an innovative artwork team, they can not only provide regular product vector graphics but also provide you with amazing 2D renderings and lifelike 3D rendering videos.
• [ Copyright ] If you are enough to buy custom promotional keychains, are the designs protected by copyright?
  A: The copyright of these customized promotional keychains designs belongs to the user and all rights are reserved. We will not publish them for distribution elsewhere.
• [ Origin ] Where are your custom keychains originating?
  A: To meet customers’ needs in different parts of the world, we manufacture and ship both here in the United States and overseas.
• [ Expedited Shipping ] Do you offer expedited shipping for my custom keychains?
  A: Of course, if you want to speed up the production of customized keychains, just pay the rush fee to get the products faster.
• [ Payment Methods ] What payment methods do you accept?
  Q: We accept Visa, MasterCard, American Express, Discover, check, or money order.